SHIPPING & RETURNS

SHIPPING

Our products are custom made in the Netherlands. Please find below the complete list of shipping costs and estimated delivery times per country or region. Please note that some countries outside the EU may import duties. This is beyond our control.

 


Netherlands

€ 3.50 shipping costs

Estimated shipping time is 1 to 2 working days

 

Belgium, Germany, Luxembourg

€ 5,50 shipping costs

The estimated shipping time is 2 - 3 working days

 

Europe (region I)

€ 9,50 shipping costs

The estimated shipping time is 3 - 5 working days

Countries in this region are: Austria, Croatia, Czech Republic, Denmark, France, Hungary, Italy, Poland, Portugal, Romania, Spain, Sweden, Slovenia, Ireland, Andorra, Slovakia, Greece, Bulgaria, Finland, Lithuania, Latvia and Estonia .

 

Europe (Region II)

14,50 € shipping costs

The estimated shipping time is 3 - 5 working days

Countries within this region are: Switzerland, United Kingdom, Norway, Cyprus, Ukraine, Malta, Serbia, Albania, Montenegro, Turkey and Iceland. 

 

World (Region I)

14.50 € shipping costs

Estimated shipping time is 3 - 6 working days

Countries within this region are: United States, Canada, Japan and Singapore. 

 

World (region II)

19.50 shipping costs

Estimated shipping time is 3 - 6 working days

Countries within this region are: Jamaica, Israel, Thailand, India, Malaysia, Lebanon, United Arab Emirates and Vietnam.

 

World (Region III)

24.50 shipping costs

Estimated shipping time is 3 - 6 working days

Countries within this region are: Argentina, Brazil, Colombia, South Africa, Mexico and French Guiana. 

 

World (region IIII)

29.50 shipping costs

Estimated shipping time is 5 - 8 working days

Countries within this region are: Australia, New Zealand and Nigeria.

 

 

GIVE BACK
You can return your ordered, unused, unworn or washed items, with their labels and in their original packaging within 14 days. Please follow the instructions to submit your return:

Enter your name and order number in the form below.

Download and print the return form.

Fill in the return form and add it to the box.

Go to a postal company and send the box to the return address indicated on the return form.

Please note that you must pay the return costs.

After sending your return, you will receive a receipt with a tracking code. Please keep this receipt as it is your proof of shipment. Once we have received your returned items, we will usually process them within 2 working days. It takes up to 15 working days to process your refund. Please check the track and trace code to make sure your return is on its way. Have the 15 working days passed? Then you can contact our customer service via INFO@POCALOU.COM

CAN WE HELP YOU?
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